Returns & Refunds

We want you to love every Dorrington Hall Estate product you receive. If for any reason you're not completely happy, please get in touch and we'll do our best to help.

How to return an item

Please contact us within 30 days of receiving your order to request a return. Items must be unused, in their original condition and packaging, with any tags still attached. Please contact us before sending anything back — we'll confirm whether your return is accepted and provide full instructions, including a return shipping label and address.

Non-returnable items

Certain items cannot be returned, including personalised or custom-made products, sale items, and gift cards. Please get in touch if you're unsure whether your item is eligible for return.

Exchanges

The quickest way to get what you'd like is to return your original item and, once the return is accepted, place a new order for the replacement.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5–7 working days of us receiving your return. Your bank or card provider may then take a little additional time to process and post the refund.

Damaged or incorrect items

If your order arrives damaged or you've received the wrong item, please contact us as soon as possible with a photo and your order number. We'll arrange a replacement or refund as appropriate.

European Union — 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. Items must be unused, in their original condition and packaging, with tags attached. Please include your receipt or proof of purchase.

Contact us

Email info@dorringtonhallestate.co.uk with any return or refund questions.